Privacy Policy

1. Scope

HostVera.com ("HostVera," "we," "us," or "our") operates a web-hosting business from Manteca, California. This Privacy Policy describes how HostVera collects, uses, discloses, retains, and protects personal information through its website, customer accounts, hosting services, client portal, billing, support, communications, and related services.

2. Business and Contact Information

HostVera.com, 1256 W Lathrop Rd, Unit 158, Manteca, CA 95336; telephone 209-665-7662.

3. Information We Collect

Depending on the interaction, HostVera may collect identifiers such as name, email address, telephone number, postal address, account credentials or identifiers, domain information, and support records; commercial information such as purchased services, invoices, and subscription status; and internet or network information such as IP address, device, browser, operating system, referring URL, timestamps, security events, and approximate location derived from IP address.

Payment information may be processed by third-party payment providers. Customers should not place full payment-card numbers, passwords, authentication codes, or other highly sensitive credentials in ordinary email or support forms.

4. Customer-Hosted Data

Customers may store information belonging to their own website visitors, users, employees, or customers on HostVera infrastructure. The customer, rather than HostVera, may determine the purposes for which that information is collected through a hosted website. Customers are responsible for their own privacy notices, consent mechanisms, lawful basis, data-processing arrangements, cookie practices, security, and disclosures.

5. How We Use Information

We may use information to provide hosting and related services; open and maintain accounts; process orders and payments; verify identity; provide support; communicate about accounts, billing, outages and service status; prevent fraud and abuse; detect security threats and malicious activity; maintain and troubleshoot infrastructure; improve products and website functionality; comply with legal obligations; enforce agreements; and establish, exercise, or defend legal claims.

6. Cookies and Similar Technologies

HostVera may use cookies, local storage, pixels, server logs, and similar technologies for essential functionality, session management, security, analytics, preferences, and performance measurement. See the Cookie Policy.

7. Sharing and Service Providers

We may disclose information to providers performing services on our behalf, including infrastructure and data storage providers, payment processors, domain providers, email providers, security and fraud-prevention vendors, analytics services, software vendors, backup providers, and professional advisers. We may also disclose information where necessary to comply with lawful process or protect HostVera, customers, systems, or the public.

8. Business Transfers

If HostVera participates in a merger, acquisition, financing, reorganization, asset sale, bankruptcy, or similar transaction, information may be transferred as part of the transaction, subject to applicable law.

9. California Privacy Rights

Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA), applies, California residents may have rights including the right to know/access certain personal information, request deletion subject to statutory exceptions, request correction, opt out of sale or sharing where applicable, limit certain uses of sensitive personal information where applicable, and receive equal treatment for exercising applicable rights. HostVera will not require a consumer to waive non-waivable statutory privacy rights.

10. California Requests

Privacy requests may be submitted through the HostVera Contact or Support page. We may use reasonable verification procedures appropriate to the nature of a request and the information involved. We may request proof of authority from an authorized agent. We may deny requests when an applicable legal exception permits or requires denial.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online system is completely secure. Customers are responsible for protecting their credentials and securing their hosted websites, applications, plugins, themes, databases, and scripts.

12. Data Retention and Deletion

We retain information for periods reasonably necessary for service delivery, account administration, security, fraud prevention, billing, dispute resolution, legal compliance, and legitimate business records. After termination, customer data may be deleted according to account and backup-retention procedures, subject to legal holds and lawful retention requirements.

13. International Processing

HostVera is located in the United States and information may be processed in the United States or other countries where service providers operate. The EU GDPR can apply to certain organizations outside the EU that offer goods or services to people in the EU or monitor behavior there. citeturn110968search7 The UK GDPR can similarly apply to certain organizations outside the UK. citeturn110968search7 HostVera will assess international obligations based on the actual activity and territorial scope of the relevant law rather than assuming that every overseas law applies.

14. Australia and Canada

Where Australian privacy law applies, cross-border disclosure can create additional obligations under the Australian Privacy Principles, including APP 8 and related provisions. citeturn110968search2turn110968search6 Canadian privacy requirements may also apply to qualifying activities or organizations depending on the province, sector, and nature of processing.

15. Children

HostVera services are intended for general website owners and businesses. We do not knowingly solicit personal information from children in violation of applicable law.

16. Law Enforcement and Legal Process

HostVera may preserve or disclose information when required by valid legal process or when reasonably necessary to investigate fraud, security incidents, abuse, threats, or unlawful activity. We may respond to subpoenas, court orders, warrants, and other lawful requests.

17. Changes

We may revise this policy when our services, technology, vendors, or legal obligations change. The effective date will be updated for material revisions.

18. Contact

Submit privacy questions through the HostVera Contact or Support page. HostVera.com, 1256 W Lathrop Rd, Unit 158, Manteca, CA 95336; 209-665-7662.